Support

Click 'Get Started' on the homepage and sign up with your email. No credit card required. Your account will be ready in seconds, and we'll automatically create a payment wallet for you.

Not at all. You can generate payment links with one click from your dashboard. If you want to embed checkout on your website, we provide simple copy-paste code.

Just your email to get started. We don't require extensive documentation upfront. You can start accepting payments immediately after signup.

No. There are no setup fees, monthly fees, or hidden charges. You only pay when you receive payments (5% seller fee per transaction).

Customers can pay with credit cards, debit cards, Apple Pay, and ACH bank transfers. They use a standard checkout form — no crypto knowledge required.

No. Your customers pay with regular payment methods. They never see or interact with crypto. The checkout looks like any other online payment.

We accept payments in USD. The funds are in USDC and deposited to your wallet.

Minimum transaction is $1. There's no maximum, but large transactions may require additional verification for security.

Yes. We accept cards from most countries. International customers pay in USD equivalent.

We charge a 10% total fee, split between the buyer (5%) and seller (5%). For example, on a $100 sale: buyer pays $105, you receive $95. No monthly fees, no setup costs.

No hidden fees. The 5% seller fee is all you pay. No monthly subscriptions, no per-transaction minimums, no gateway fees.

We serve merchants that traditional processors won't touch. Our fee reflects the higher risk we accept, plus you get benefits they can't offer: no chargebacks, instant settlement, and no account freezes.

Contact us at peppayhelp@gmail.com if you're processing significant volume. We can discuss custom pricing for high-volume merchants.

Funds settle in seconds, not days. Once a payment is confirmed on Base, USDC is in your wallet almost instantly.

We use fast blockchain technology for fast payments. It's an Ethereum Layer 2 with the security of Ethereum but much lower fees.

Go to Dashboard → Payouts. You can withdraw USDC to any wallet or convert to USD via your exchange. Direct bank withdrawals are coming soon.

Yes. Your funds are in USDC. You can hold them, transfer to another wallet, or swap to other cryptocurrencies.

We use Base, an Ethereum Layer 2 for fast payments. It's fast, low-cost, and secure. Payments are in USDC.

No. Once a payment is confirmed on-chain, it's final and irreversible. This is one of the main benefits — no more losing money to chargeback fraud.

Since payments settle on-chain, traditional chargebacks don't apply. If there's a legitimate issue, you can choose to refund the customer voluntarily from your dashboard.

You can issue refunds manually from your dashboard. The refund is sent from your wallet back to the customer. We recommend only refunding to verified customers.

Yes. We generate a unique wallet for each merchant. Private keys are encrypted and stored securely. You can also connect your own external wallet if preferred.

We don't freeze accounts without serious cause (fraud, illegal activity). Unlike traditional processors, we won't shut you down for being in a 'high-risk' category.

We're built for merchants in industries that traditional processors reject: supplements, nutraceuticals, CBD, adult content, digital goods, coaching, and more. If you're not sure, sign up and try it.

We don't support illegal goods/services, weapons, drugs (except legal CBD), stolen goods, or anything that violates our Terms of Service. See our AML Policy for details.

Yes. We operate as a payment processor and comply with applicable regulations. We're registered as a money services business and follow AML/KYC requirements.

Basic accounts can start immediately. For higher volumes or withdrawals, we may require identity verification to comply with regulations.

Email peppayhelp@gmail.com with your account email and we'll process your deletion request. Make sure to withdraw any remaining funds first.

Payments typically confirm within a few minutes. If stuck longer, the customer's bank may have declined the charge. They should try again or use a different payment method.

Check your Dashboard → Transactions. If it's not there, the payment may have failed on the card processor side. Ask the customer to check if they were charged and try again.

Use the 'Forgot Password' link on the login page. If you still can't access your account, email peppayhelp@gmail.com with your account email.

Make sure you're using the full URL. If embedding on a website, check that the code is pasted correctly. Test in an incognito window to rule out browser cache issues.

Go to Dashboard. Your payment address is displayed at the top. You can copy it or view it on the blockchain explorer.